How to build a customer-centric culture through employee engagement

How A Leading Automotive Brand Built A Customer-centric Culture Through Employee Engagement

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A leading automotive brand partnered closely with Medallia to create a customer-centric culture. The company worked closely with Medallia’s employee engagement experts to design an assessment that supported dual goals of improving employee engagement and building a customer-centric culture.

Read the case study to learn more about their incredible results:

  • 6% increase in sales revenue for participating dealerships
  • 4% increase in service revenue for participating dealerships
  • Top 3 drivers of employee engagement identified for each dealership
Vendor:
Medallia Inc
Posted:
Sep 21, 2021
Published:
Jun 15, 2021
Format:
HTML
Type:
Case Study
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