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A leading automotive brand partnered closely with Medallia to create a customer-centric culture. The company worked closely with Medallia’s employee engagement experts to design an assessment that supported dual goals of improving employee engagement and building a customer-centric culture.

Read the case study to learn more about their incredible results:

• 6% increase in sales revenue for participating dealerships
• 4% increase in service revenue for participating dealerships
• Top 3 drivers of employee engagement identified for each dealership

Vendor:

Medallia Inc

Posted:

Nov 4, 2021

Published:

Jun 15, 2021

Format:

HTML

Type:

Case Study