How to build a customer-centric culture through employee engagement
How A Leading Automotive Brand Built A Customer-centric Culture Through Employee Engagement
A leading automotive brand partnered closely with Medallia to create a customer-centric culture. The company worked closely with Medallia’s employee engagement experts to design an assessment that supported dual goals of improving employee engagement and building a customer-centric culture.
Read the case study to learn more about their incredible results:
- 6% increase in sales revenue for participating dealerships
- 4% increase in service revenue for participating dealerships
- Top 3 drivers of employee engagement identified for each dealership