How Frontier Airlines improved CX and decreased negative feedback by 70%

‘Low Fares Done Right’ With Medallia For Digital

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Frontier Airlines is focused on delivering a great customer experience, but realized they did not have good enough insight into how their customers felt about their website.

They wanted to make sure they offer as informative and user-friendly experience as possible to all their online visitors.

Find out how they leveraged Medallia Digital’s Voice of Customer to capture feedback and close the loop in real time, to achieve stunning results:

  • Decreased negative customer feedback by 70%
  • Speedy resolution of customer issues and previously undetected site navigation issues were quickly resolved
  • Over 10,000 users able to self-serve
  • Significant reduction in call center costs
Vendor:
Medallia Inc
Posted:
Oct 12, 2021
Published:
Jun 15, 2021
Format:
PDF
Type:
Case Study
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