Patient experience in the face of COVID-19
Patient Experience In The Face Of Covid-19
The COVID-19 pandemic has transformed the patient experience in the United States in important ways, through a heightened emphasis on safety, a massive expansion in the use of telehealth services, and expansive efforts to provide quality, attentive care for patients with confirmed or suspected cases of COVID-19.
Yet the pandemic has not altered the fundamental importance of patients’ relationships with their providers in driving satisfaction with their care experiences.
Based on patient feedback captured across diverse hospital-based care settings from January through September 2020, this report offers insights that provider organizations can use to meet their patients’ needs now and in the coming years.