Patient experience in the face of COVID-19

Patient Experience In The Face Of Covid-19


The COVID-19 pandemic has transformed the patient experience in the United States in important ways, through a heightened emphasis on safety, a massive expansion in the use of telehealth services, and expansive efforts to provide quality, attentive care for patients with confirmed or suspected cases of COVID-19.

Yet the pandemic has not altered the fundamental importance of patients’ relationships with their providers in driving satisfaction with their care experiences.

Based on patient feedback captured across diverse hospital-based care settings from January through September 2020, this report offers insights that provider organizations can use to meet their patients’ needs now and in the coming years.

Medallia Inc
Oct 12, 2021
Jun 15, 2021
White Paper
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