Patient experience in the face of COVID-19

Patient Experience In The Face Of Covid-19

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The COVID-19 pandemic has transformed the patient experience in the United States in important ways, through a heightened emphasis on safety, a massive expansion in the use of telehealth services, and expansive efforts to provide quality, attentive care for patients with confirmed or suspected cases of COVID-19.

Yet the pandemic has not altered the fundamental importance of patients’ relationships with their providers in driving satisfaction with their care experiences.

Based on patient feedback captured across diverse hospital-based care settings from January through September 2020, this report offers insights that provider organizations can use to meet their patients’ needs now and in the coming years.

Vendor:
Medallia Inc
Posted:
Oct 12, 2021
Published:
Jun 15, 2021
Format:
HTML
Type:
White Paper
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