Noodles & Company uses a data-driven approach to improve guest satisfaction

Uses A Data-driven Approach To Improve Guest Satisfaction

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Noodles & Company turned to Medallia to help them use data-driven, real-time guest insights to motivate their team and the organization to pivot quickly and make decisions to better serve their guests.

With Medallia, Noodles can now see a complete view of their guest: the type of items a guest has purchased, how much they have spent, how often they return and the feedback they give.

Read this case study to find out how Noodles leveraged Medallia to achieve:

  • 98% of alerts closed in an hour
  • 97% increase in guest feedback with launch of post-visit email surveys
  • 2.8 point increase on NPS when Noodles staff is mentioned
Vendor:
Medallia Inc
Posted:
Sep 17, 2021
Published:
Jun 3, 2021
Format:
PDF
Type:
Case Study
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