Noodles & Company uses a data-driven approach to improve guest satisfaction
Uses A Data-driven Approach To Improve Guest Satisfaction
Noodles & Company turned to Medallia to help them use data-driven, real-time guest insights to motivate their team and the organization to pivot quickly and make decisions to better serve their guests.
With Medallia, Noodles can now see a complete view of their guest: the type of items a guest has purchased, how much they have spent, how often they return and the feedback they give.
Read this case study to find out how Noodles leveraged Medallia to achieve:
- 98% of alerts closed in an hour
- 97% increase in guest feedback with launch of post-visit email surveys
- 2.8 point increase on NPS when Noodles staff is mentioned