Rent-A-Center focuses on CX to increase sales performance
Increases Sales Performance By Focusing On Customer Experience
With the goal of improving customer experience and retention, Rent-A-Center needed a solution to gather feedback throughout the entire customer journey.
Find out how Rent-a-Center leveraged Medallia to achieve:
- 19% increase in customer growth on a per store average
- 28% increase in top performing stores YOY sales growth
- 54% increase in NPS