Rent-A-Center focuses on CX to increase sales performance

Increases Sales Performance By Focusing On Customer Experience

Cover

With the goal of improving customer experience and retention, Rent-A-Center needed a solution to gather feedback throughout the entire customer journey.

Find out how Rent-a-Center leveraged Medallia to achieve:

  • 19% increase in customer growth on a per store average
  • 28% increase in top performing stores YOY sales growth
  • 54% increase in NPS
Vendor:
Medallia Inc
Posted:
Oct 12, 2021
Published:
Jun 2, 2021
Format:
PDF
Type:
Case Study
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