How 7-Eleven increased case efficiency by 93%

Improves Case Efficiency By Prioritizing Customer Feedback

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Improving the efficiency with which you resolve customer help requests requires prioritization and automation across the board.

Although 7-Eleven constantly asks for customers’ opinions through surveys, taste tests, and social media, their previous systems did not distinguish between customers that needed help versus customers who just wanted to offer “feedback.”

Read this case study to find out how 7-Eleven leveraged Medallia to achieve:

  • 600% increase in internal engagement
  • 93% increase in case efficiency
  • 2,000+ store support center employees
Vendor:
Medallia Inc
Posted:
Sep 16, 2021
Published:
Jun 1, 2021
Format:
PDF
Type:
Case Study
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