Analyst comparison of 15 VoC vendors
Magic Quadrant For Voice Of The Customer
Gartner recognized Medallia as a Leader in its 2020 Magic Quadrant for the Voice of the Customer report. Read the 2020 Gartner Magic Quadrant for Voice of the Customer to see the full results.
Of the 15 vendors evaluated, Medallia received the highest placement for Completeness of Vision. Medallia was also recognized in several critical areas that are top-of-mind for their customers:
- Completeness of Vision
- Highest adoption of all vendors included in the research
- Deepest functionality for collecting and analyzing direct, indirect and inferred feedback
- Commitment to R&D and technology investment to maintain innovation