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What is omnichannel customer support?
These days, to provide good customer support, you must deliver an omnichannel customer service experience.
In fact, nine out of 10 consumers say they want an omnichannel experience. And they want brands to deliver seamless service between communication methods.
Read the article to learn more about delivering omnichannel customer support, and explore:
- The difference between omnichannel and multichannel
- Benefits of an omnichannel strategy
- Why it’s important to provide an omnichannel customer experience
- And more