8 considerations that can make or break a retail customer experience

8 Considerations for Exceptional Customer Engagement A retail company’s guide to providing truly customer-centric experiences

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In competitive retail industries, an engaging digital customer experience can help an individual retailer stand out. But what steps will lead to a better CX?

As retail organizations becoming increasingly digital, it is important to infuse your customer experience with an element of “human touch”, making the experience as simple as possible for your customers across all channels.

Access this white paper to learn more about how empathy, contextual insights, omnichannel platforms, analytics, first-contact resolution, etc. can be used to make retail experiences more customer-centric.

Vendor:
Genesys
Posted:
Sep 16, 2021
Published:
May 24, 2021
Format:
PDF
Type:
White Paper
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