5 ways to determine if virtual agents are conversational
79% of digital transformation budgets have grown since the pandemic–26% of them have grown dramatically. With that in mind, you may be researching ways to automate employee self-help with an AI-based virtual support agent. If so, you need to understand what is meant by “conversational AI” before you make a decision. Read this eBook to learn:
- The key requirements for AI to be truly conversational
- The five questions to ask a vendor prior to making a decision
- The employee experience resulting from true conversational AI
Your employees need a self-help experience that will increase satisfaction and productivity – especially in a COVID-19 work from home world.