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The Connected Center: Deliver superior CX to boost contact center value
Executives from more than 200 contact centers around the United States responded to a survey for the 2019-20 US Contact Center Decision-Makers’ Guide (12th edition).
The following document contains some of their insights on how trends in mobile technology, data analytics and omnichannel marketing are shaping their operations, empowering agents and strengthening the customer experience.
Access it today to learn how you can boost the value of your contact center with stronger, faster, and personalized customer support.