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According to CCW Digital research, 76% of customer service and experience leaders have ramped up digital and AI-driven engagement investments as a result of the pandemic—and for good reason, considering 82% of consumers are more comfortable using digital channels.

As consumers turn to digitally driven brands, incorporating the right technologies to deliver efficient and personalized experiences has never been more important.

Explore the 4 key steps to enhancing the customer experience through digital engagement, and other expert insights, in this how-to-guide.

Vendor:

Infobip

Posted:

Apr 27, 2021

Published:

Apr 27, 2021

Format:

PDF

Type:

White Paper