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Companies with a rapidly increasing number of customers depending on their business should have one priority: scaling the customer support team.

However, organizations have 3 options to choose from when considering how to scale:

  1. Increase headcount to support customer growth
  2. Degrade the support experience
  3. Launch intelligent solutions to complement customer experience

See which strategy works best in this report.

Vendor:
Intercom
Posted:
Jul 27, 2021
Published:
Apr 22, 2021
Format:
HTML
Type:
White Paper

This resource is no longer available.

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