AI and RPA: Reducing one division’s workload by 80%
Case Study Logistics
Dealing with customer inquiries is a tedious, time consuming process that can be hard to automate because of the unstructured nature of the data that customer emails or contact forms often provide.
By deploying AI alongside RPA, you can eliminate the wait times that are created by overwhelming demand without sacrificing the accuracy and ability that human workers provide.
Read this case study to learn how Automation Hero helped a large logistics company’s courier, parcel, and express mail division automate their price quotes and inquiries process, leading to an 80% workload reduction and remarkably improving response times and customer satisfaction.