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Live chat technology is a popular means of communication between customers and organizations using both live agents and chatbots.

Unfortunately, many organizations treat the chat process as a lower priority than other means of communication leading to customer frustration and jeopardizing customer loyalty.

It just takes a few key best practices to support an outstanding customer experience, become a valuable channel of communication and build customer loyalty.

Check out this custom e-guide to discover 8 live chat best practices for organizations to consider.

Vendor:

Intercom

Posted:

Jul 27, 2021

Published:

Aug 28, 2019

Format:

HTML

Type:

eGuide