2021 insights & predictions from 175 retail CX leaders
The New CX Mandate
The current state of retail customer service has changed immensely since the pandemic. 68% of business leaders expect a continued rise in contact center volumes through 2021, despite physical stores reopening.
Because of this, customer service leaders need to enable their teams to work from anywhere, and implementing remote-ready technology is the only way forward.
Open up this white paper to explore additional insights and predictions from 175 CX leaders, including how to manage shopper expectations, understand 2021 priorities and more.