Study: Potential financial impact of Freshdesk’s customer service platform
The Total Economic Impact™ Of Freshdesk
Forrester Consulting recently conducted a Total Economic Impact (TEI) study to examine the potential financial impact of Freshdesk, an online, cloud-based omnichannel customer service platform.
To better understand the benefits, costs and risks associated with this investment, Forrester interviewed four customers with several years of experience using Freshdesk.
Read on to uncover key findings from the study, including:
- The Freshdesk customer journey
- Challenges and benefits
- Cost savings
- And more.