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Retailers that have shown resilience throughout the pandemic and have continued to enjoy the loyalty of their customers did a few things in common.
They reimagined customer service and crafted a support organization that became more:
- Accessible by shifting to chat and messaging
- Efficient with AI-powered automations
- Flexible with a unified agent desktop on the cloud
Explore five inspiring stores of how the UK’s top retailers transformed CX and excelled amid disruption, in this eBook.
- Vendor:
- Freshworks
- Posted:
- Aug 27, 2021
- Published:
- Apr 14, 2021
- Format:
- Type:
- eBook
