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Trends in Workflow Automation
Customer expectations for innovation and connected engagement continue to rise, increasing pressure on employees who are already stretched thin.
In order to meet new goals, many organizations are kicking off workflow automation initiatives or accelerating those that were already in progress.
This report covers the impact of workflow automation on various aspects of employee and customer engagement. Download now to uncover:
- How automation impacts employee experience in business and IT strategy
- How IT and customer-facing teams are partnering to bring their processes into a new era, and;
- The impact of automation on sales and customer service teams