Boost efficiencies in field service organizations with remote expertise
How Remote Expertise Is Boosting Efficiencies In Field Service Organizations
With an innovative portfolio of medical imaging, laboratory diagnostics, advanced therapies, and service solutions for healthcare providers, Siemens Healthineers was looking for a better way for service experts to collaborate with field agents—without making a costly investment in new equipment.
They found their answer in Help Lightning’s remote expertise solution. By giving experts and agents the ability to blend two real-time video streams into an interactive environment—using devices they already had—they’d gain the capability of working in tandem, even when they were continents apart.
Learn more in this case study.