4 stages of CX maturity and how to measure it
The Talkdesk Customer Experience Maturity Model
Every brand falls into a defined CX maturity level.
As a long-standing provider of CX technology, Talkdesk, developed their own CX Maturity Model to help organizations understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there.
Download this eBook to get started. You’ll learn:
- The 4 stages of CX maturity and how to measure it
- How to identify when it’s time to evolve
- What happens to your business when it matures
- How to get started assessing your CX maturity today