Your checklist for managing security of a remote contact center

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In the rush to ensure operations could continue by dynamically transitioning to remote work, many organizations did not, or could not take the time to strategically align new cloud-based tools and platforms with existing security standards.

This was especially true for contact centers—whose security standards are often built around physical workplaces using on-premises technologies, that can’t be easily applied to a distributed scenario.

Use this checklist to evaluate the current contact center security measures you have in place, and review some strategic considerations to help you determine where to make strategic improvements.

Vendor:
Talkdesk
Posted:
Apr 9, 2021
Published:
Apr 9, 2021
Format:
PDF
Type:
White Paper
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