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Moving ahead, we encourage IT organizations to quickly evaluate and assess the impact of changes in recent digital technology adoption, rethink how these changes have changed ongoing and future support requirements, and focus on establishing IT support partnerships that both meet these needs and offer the ability for IT teams to shift their focus from fixing issues to proactively delivering new business value to the organization.
This brief explores the changing consumer behaviors and consumption models that are forcing a rethinking of how technologies will be implemented and supported moving forward.