Expert recommendations for building customer trust

Evolving Customer Expectations Drive Adoption Of Visual Engagement Tools

Cover

According to Forrester, businesses looking to meet customer experience expectations (CX) need to strengthen their personalization efforts and build customer trust through a variety of approaches.

In fact, some of their key recommendations include:

  • Investing in visual engagement—and tracking its success
  • Improving the agent experience
  • Increase customer agency during communication

Access the results of this Forrester Thought Leadership Paper to learn why many businesses are struggling to meet CX expectations, and what leaders in CX are doing to set themselves ahead of the pack.

Vendor:
LogMeIn Rescue
Posted:
Jun 11, 2021
Published:
Dec 31, 2019
Format:
PDF
Type:
White Paper
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