How banks and credit unions can improve CX: Key initiatives and what to focus on
How a new focus on digital experiences is shaping consumer banking
If there is a silver lining to the pandemic, it has been the way banks and credit unions accelerated their digital transformation plans to deliver a better digital experience to their customers.
However, North America still has a long way to go if it wants to match what is available in other countries.
Check out this webcast for tips on creating a consolidated customer journey across any digital screen, the importance of a dynamic and personalized mobile experience, and the challenges financial organizations should be aware of along the way.
- Jan 26, 2021