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2021 offers a fresh outlook and new opportunities for many companies—especially in terms of customer experience.

Join the panelists in this video as they discuss some of the most important trends shaping the CX agenda.

Key topics include:

  • The importance of a contactless CX
  • How to optimize for an omni-channel experience
  • The rise of real-time optimization and personalization
  • How AI can deliver consistently better experiences
Vendor:
Evolv
Premiered:
Mar 30, 2021
Format:
Video
Type:
Webcast

This resource is no longer available.