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Despite new digital channels such as virtual assistants, chatbots, and smart-home devices being rapidly introduced, human interaction still remains essential to the overall customer experience.

Organizations are looking to augment the contact center workforce and balance their human and digital resources, and one of the most effective ways to do that is with tools from Avaya’s Intelligent Xperiences (IX) product portfolio.

Download this exclusive Frost & Sullivan guide to learn about Avaya’s IX offerings, and see why the vendor was recently recognized as a Market Leader by the analyst group.

Vendor:

Avaya

Posted:

Apr 12, 2021

Published:

Apr 8, 2021

Format:

PDF

Type:

Analyst Report