This resource is no longer available

TIM Brazil, a mobile operator company serving all Brazilian states, was dealing with system errors in their call centers, impacting both the customer service and the call handling costs.

Open up this case study to see how one leading vendor was able to provide TIM with a new call center platform armed with machine-learning intelligence to deliver better customer service and save costs, and learn how you can do the same in your organization.

Vendor:

Micro Focus

Posted:

Apr 1, 2021

Published:

Mar 29, 2021

Format:

PDF

Type:

Case Study