How customers use Slack for faster resolution & fewer repeat incidents

Modern Incident Response

Cover

The digital world is open 24/7—so it makes sense that digital consumers expect IT and customer service to keep the same hours.

These exceedingly high expectations, however, are a major challenge for incident management. In fact, according to Gartner, the average cost per minute of unplanned downtime is $8,851.

It’s time to get back to the benefits of digital. Learn how to improve your support strategy for incident management here. 

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Vendor:
Slack
Posted:
Apr 14, 2021
Published:
Apr 1, 2021
Format:
PDF
Type:
White Paper
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