Study: ROI of staying current with ServiceNow upgrades
The Total Economic Impact Of Staying Current With ServiceNow Upgrades
In September 2020, Forrester Consulting conducted a Total Economic Impact (TEI) study to examine the potential ROI organizations may get from adopting a consistent approach to upgrading their ServiceNow platforms.
To better understand the benefits, costs and risks associated with this investment, Forrester focused the interviews on customers with experience using ServiceNow and who could talk about their consistent upgrade processes.
Read on to uncover key findings from the study, including:
- Key challenges
- Analysis of benefits
- Financial summary
- And more.