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In September 2020, Forrester Consulting conducted a Total Economic Impact (TEI) study to examine the potential ROI organizations may get from adopting a consistent approach to upgrading their ServiceNow platforms.

To better understand the benefits, costs and risks associated with this investment, Forrester focused the interviews on customers with experience using ServiceNow and who could talk about their consistent upgrade processes.

Read on to uncover key findings from the study, including:

  • Key challenges
  • Analysis of benefits
  • Financial summary
  • And more.
Vendor:
AutomatePro
Posted:
Mar 31, 2021
Published:
Mar 31, 2021
Format:
PDF
Type:
Research Content

This resource is no longer available.

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