Study: ROI of Freshservice ITSM
The Total Economic Impact™ Of Freshserviceon IT Service Management
Forrester Consulting recently conducted a Total Economic Impact (TEI) study to examine the potential ROI organizations may realize by deploying Freshservice’s ITSM solution.
To better understand the benefits, costs and risks associated with this investment, Forrester interviewed four customers with experience using Freshservice and who had used other ITSM services prior.
Read on to uncover key findings from the study, including:
- Key challenges
- Analysis of benefits
- Financial summary
- And more.