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Customer experience is neither a single interaction nor a series of them; it’s an end-to-end customer journey.
This guide aims to help your team make sense of customer interactions, including:
- Which data metrics to rely on
- What to know about the predictive routing model
- How customer experience platforms help you contextualize data
- And more
Download the guide here to start improving the customer journey.
- Vendor:
- Genesys
- Posted:
- Aug 13, 2021
- Published:
- Mar 23, 2021
- Format:
- Type:
- White Paper
