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As 2020 progressed, IT Managers and employees alike began to appreciate the benefits of cloud communications and collaboration tools. However, for many IT departments, the challenges of 2020 led to a focus on short-term needs, rather than long-term priorities.
So, what does 2021 have in store for IT departments? Will it be the year that cloud communications finally breaks through? Or will restricted budgets hold back innovation?
In this report, find out the answers to these questions and uncover 8 predictions for cloud communications in 2021.