Hospitality: 1-minute identity verification

To Register And Verify A Customer’S Identity

Cover

Sidehide is a service offering users a seamless hotel booking and check-in experience; “one-click hotels”, as they call it. They’d faced an issue: Manually verifying identity at check-in took a lot of time.

When arriving at a hotel, a guest would hand over their passport to front-desk staff, who would then go into another room and scan documents. This was followed by a long wait before they could go to their rooms.

The reasons for this process where twofold:

  • Fraud prevention; and
  • Regulatory compliance

View this case study to learn how Sidehide shortened the process to just one minute with the help of Onfido’s identity platform.

Vendor:
Onfido
Posted:
Jul 30, 2021
Published:
Mar 26, 2021
Format:
PDF
Type:
Case Study
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