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To keep up with rapid growth, TBI Bank set out to increase customer sign ups. To prevent fraud, the Bank reviewed each new customer with live video calls where an agent would extract document information and assess it.
But this took too long (6 mins. per customer) and had a poor UX, creating problems during growth spikes such as Black Friday shopping.
View this case study to learn how Onfido helped TBI securely onboard customers at scale, freeing the TBI team to review only suspicious customers.