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The Future of Customer Experience in Retail
The retail landscape has been vastly changed by the pandemic, as the combination of both lockdowns and changing consumer purchasing habits pushed retailers to rethink the way that they manage operations.
Many retailers have had to fast-track their digital transformation plans as a result, but has it been worth it?
Open up this report to examine how the retail customer experience has been changed forever by the events of the past year, what implications this has had for retailers and what further changes to prepare for in 2021 and beyond.