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Customer experience was a competitive differentiator before the pandemic, and now it’s even more important.

In fact, according to CCW Digital research, when deciding brands to purchase from, 59% of consumers prioritize the customer experience more than they did before the pandemic. So, how can you keep up these rapidly rising expectations? The answer lies in Service operations.

Read this report to learn about Service operations, and how they can help you deliver adequate customer service at scale.

Vendor:

ServiceNow

Posted:

Dec 2, 2021

Published:

Mar 11, 2021

Format:

PDF

Type:

White Paper