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When the coronavirus pandemic hit in March, New Zealand-based bank, Kiwibank, started accelerating their plans to update customer service management (CSM), with the help of ServiceNow.

Watch this ServiceNow Neighbourhood customer story to hear from James Woodward, General Manager at Kiwibank, as he discusses their CSM update journey and the benefits they’ve achieved since implementing ServiceNow.

Vendor:

ServiceNow

Posted:

Apr 7, 2021

Published:

Mar 8, 2021

Format:

Multimedia

Type:

Case Study