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The efficiency of a service desk is ultimately determined by the amount of time and effort it takes to solve each ticket. Otherwise, your organization is losing out on valuable productivity and incurring associated costs.

Centralized monitoring proposes an answer to disjointed service desk ticketing.

Dive into this guide to learn how centralized IT monitoring and correlated service messages can start reducing the number of tickets by nearly one third—and increase ticket quality in the process.

Vendor:

USU Solutions

Posted:

Mar 15, 2021

Published:

Mar 1, 2021

Format:

PDF

Type:

White Paper