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Magic Quadrant for Contact Center as a Service

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By 2024, contact center as a service (CCaaS) platforms that include functionality from all four pillars of customer service technology will represent 70% of all new deployments, up from 20% in 2019.

This report evaluates CCaaS providers offering SaaS-based applications that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives.

Open now to take a look at key findings from the study, including:

  • Vendor strengths and cautions
  • Inclusion and exclusion criteria
  • And more
Vendor:
8x8, Inc.
Posted:
May 6, 2021
Published:
Nov 9, 2020
Format:
HTML
Type:
Analyst Report

This resource is no longer available.