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Magic Quadrant for Contact Center as a Service
By 2024, contact center as a service (CCaaS) platforms that include functionality from all four pillars of customer service technology will represent 70% of all new deployments, up from 20% in 2019.
This report evaluates CCaaS providers offering SaaS-based applications that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives.
Open now to take a look at key findings from the study, including:
- Vendor strengths and cautions
- Inclusion and exclusion criteria
- And more