Why contact center and digital are better together

Contact Center And Digital, Better Together

Cover

The contact center is designed to support customer outreach and resolve issues while driving first-call resolution and case closure. The digital channel is designed to help customers self-service, transact, and be on their way. Both channels are focused on efficiency and customer satisfaction, yet both have traditionally worked independent of one another.

Read this eBook and learn how to unlock valuable signals from your contact center to improve the digital customer experience.

You'll learn:

  • The 3 reasons why customers call your contact center to begin with
  • How to break down silos between your contact center and digital team
  • How to spot — and fix — costly problems before they break the bank
Vendor:
Medallia
Posted:
Sep 21, 2021
Published:
Feb 24, 2021
Format:
PDF
Type:
eBook
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