Key contact center technology trends accelerated in 2020

2021 Contact Centre Buyer’S Guide Trends Driving The Essentials For Modern Customer Experiences

Cover

The events of 2020 profoundly changed the way people live work and do business. Contact centers and customer support teams were pushed to the frontlines, forced to deal with a record-breaking number of calls. This rapid growth fueled the acceleration of several key trends already well underway before the global pandemic hit.

 

Access this buyer’s guide to explore how these trends are re-defining the contact center in 2021 and beyond:

  • Digital engagement
  • Remote work and operations
  • Collaboration tools
  • AI and automation
  • Cloud platforms
Vendor:
Genesys
Posted:
Apr 1, 2021
Published:
Feb 26, 2021
Format:
PDF
Type:
eGuide
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