How to manage change in your contact center
Practical Guide To Managing Change In Your Contact Centre
Transitioning from an older, on-premise call center system to a modern cloud application is an opportunity for quick success, if you follow a few change management best practices.
Change management is the process, tools and techniques used to manage the people side of change to achieve a required business outcome. You need a comprehensive change management strategy to improve business outcomes after migrating to new cloud technology on any platform.
Access this guide to learn the essential components of change management as it relates to contact center migration.