ITSM 2021 rankings: The importance of customer voice
Key Drivers For Top Of Quadrant And Customer Viewpoints
The customer voice is crucial for providing insights into how vendors and their ITSM products meet user expectation. Research shows that customers are looking for 3 things:
- Business value
- Usability and intuitiveness
- And a strong emotional footprint
In this report from SoftwareReviews, take a look at ITSM platforms that meet those criteria, as well as a checklist of key differentiators to look for when considering an ITSM platform for your organization. Open now to get started.