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The customer voice is crucial for providing insights into how vendors and their ITSM products meet user expectation. Research shows that customers are looking for 3 things:
- Business value
- Usability and intuitiveness
- And a strong emotional footprint
In this report from SoftwareReviews, take a look at ITSM platforms that meet those criteria, as well as a checklist of key differentiators to look for when considering an ITSM platform for your organization. Open now to get started.