This resource is no longer available

In today’s life insurance market, carriers are also tackling the increasing burden of regulatory oversight and reporting and are challenged to find ways to minimise compliance cost through automation. To meet their needs, the life insurance organisation required a robust solution construct that could:

• Deliver a contemporary customer experience that enabled customer interaction with the organisation
• Provide flexibility to accommodate variations in scale
• Provide integration to modern workforce management requirements
• Introduce new and measurable business benefits to optimise contact centre operations
• Eliminate fixed cost operations and the accumulation of technical debt
• Transition to a variable consumption cost basis
• Provide a foundation of investment in the inclusion of modern technologies such as AI and machine learning, automation for call quality adherence, and usable dashboard and analytics functions to efficiently optimise contact centre performance

Read more after taking this briefy survey.

Vendor:

DXC

Posted:

Mar 15, 2021

Published:

Feb 18, 2021

Format:

HTML

Type:

eBook