CX insights from Amazon, Apple and other retail leaders
Cx Market Leaders In Retail: A Cx Network Guide
With an abundance of choice at shopper’s fingertips, retail brands must use customer experience to differentiate their offering while winning buyer loyalty and trust. And that starts how they communicate.
In fact, research from global cloud communication solution provider Infobip found that 24% of customers said receiving messages on their preferred channel would boost their likelihood to engage with a business.
Download this eBook to explore more of Infobip’s findings and insights from some retail leaders, like:
- And more