Customer service complaints management for banks

Customer Service Complaints Management

Cover

Financial institutions work with people, sell products, provide services—and must invariably deal with customer complaints and allegations.

As regulations tighten and customer expectations rise, many organizations have decided to adopt a complaint management solution, like Deloitte’s. Learn about Deloitte’s offering, and how it utilizes ServiceNow’s CSM to enable features like:

  • Knowledge Management
  • Virtual Agent Natural Language Understanding
  • And more
Vendor:
ServiceNow
Posted:
19 Feb 2021
Published:
19 Feb 2021
Format:
PDF
Length:
12 Page(s)
Type:
eBook
Language:
English
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