This resource is no longer available
Empathetic Customer Experience - Changing the Thinking
Today’s customers have created the experience economy in which 73% of customers say a good experience is key to brand loyalty.
Enterprises are increasing technology investments that build an empathetic relationship with customers and create intimacy.
Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.