Learn proven differentiators from high velocity ITSM
Forrester Proven Drivers Unlocking ITSM
As COVID-19 continues to disrupt I&O organizations, a survey by Forrester sought to uncover the key drivers of success at this time.
The answer? High performing organizations are obsessed with speed, collaboration, and autonomy.
This survey reveals key insights and trends in the ITSM space, including:
- 70% of high performers currently embrace DevOps/continuous delivery, compared to 43% of low performers
- 90% of high performers plan to invest heavily in smart, integrated tools
- 52% of high performers measure change failure rate, as opposed to 38% of low performers
Read on to discover more insights uncovered by Forrester and learn how you can better power your success with proven methodologies.