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Twitter’s internal IT team was faced with an overwhelmingly flood of requests due to the company’s fast growth over just two years.

Like many other businesses, Twitter was using email for internal service requests, but had no easy way to track, manage or route requests to the appropriate agent.

In this case study, see how one leading vendor was able to help Twitter implement an intuitive and scalable customer portal platform to reduce email support and learn how you can do the same in your organization.

Vendor:

Atlassian

Posted:

Mar 15, 2021

Published:

Feb 16, 2021

Format:

HTML

Type:

Case Study